Impact of COVID 19 on the provision of services by public administration

Impact of COVID 19 on the provision of services by public administration

Zilincikova Maria, Stofkova Jana

Research background: The digitization of public administration processes has helped the functioning of the public sector at a time when the health of citizens is threatened by the virus. The economic sustainability of public administration has its place in government programs as an important means of modernizing, supporting, and optimizing the functioning of the public sector, improving public services. It focuses on a sustainable state in an emergency, or in times of crisis. Purpose of the article: The aim of the paper is to analyze and compare electronic services provided by public administration to citizens, businesses before and after the corona virus. The above analysis was supplemented by a questionnaire survey among citizens, entrepreneurs of the Slovak Republic focusing on the satisfaction of electronic public administration services at the time of the corona virus. Methods: The article applied the analysis and comparison of the state of provided electronic services before and after the corona virus. Prediction of future development was determined based on available data, by ex-ante analysis using the method of simple moving averages. An additional method of research was primary research satisfaction. Findings & Value added: An important milestone in the time of the coronary virus pandemic is the optimization of systems, services, and the strengthening of intervention capacities for emergency management. The findings presented in the paper point to changes related to the economic development of the state economy, changes in employment in the labor market and planned measures to rehabilitate the damage caused by COVID 19.

2021

coronavirus, digital transformation, public administration, technologies, informatization

10.1051/shsconf/20219201059

Epidemiology and Health

Korean Society of Epidemiology

Social Sciences