Apocalypse Now or Overreaction to Coronavirus: The Global Cruise Tourism Industry Crisis

Apocalypse Now or Overreaction to Coronavirus: The Global Cruise Tourism Industry Crisis

Aleksandar Radic, Michael Lück, Rob Law, Antonio Ariza-Montes, Haesang Kang, Juan M. Arjona-Fuentes, Heesup Han

The current COVID-19 cruise tourism crisis has evolved to epic proportions and placed some of the cruise lines on the verge of bankruptcy. This research aimed to gain a deeper understanding of the crisis. Using an inductive qualitative approach, interviews were conducted with eight frequent cruisers who were at home and eight cruise ship employees who were employed by various cruise companies and who were working on cruise ships during the COVID-19 cruise tourism crisis. The findings revealed a systematic failure within the cruise industry management to understand the COVID-19 pandemic. Results of this study highlight the importance of health-related perceived risks on the nature and impact of the COVID-19 cruise tourism crisis. This study supports the overall theory of cruise tourism and crisis management by extending the chaos theory and its principals on the COVID-19 cruise tourism crisis. The managerial implications for cruise lines are outlined.

2020

crisis management, coronavirus disease 2019 (covid-19), Qualitative methods, cruise tourism crisis

10.3390/su12176968

Biotemas

Universidade Federal de Santa Catarina

Environmental effects of industries and plants, Renewable energy sources, Environmental sciences