Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study

Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study

Diana Jiménez-Rodríguez, María del Mar Rodríguez Salvador, Francisco José Muñoz Ronda, Oscar Arrogante, Diego Ruiz-Salvador, Mercedes Pérez-Heredia

The use of telemedicine has greatly increased, largely derived from the COVID-19 pandemic, which has created the need for a guide aimed towards the adequate management of a modality of health care: the video consultation. A Delphi study composed of three rounds was conducted with 16 experts in holding video consultations and managing non-technical skills from different specialties and nationalities to conceive a consensus on the criteria needed for properly managing video consultations by healthcare professionals. The consensus criteria were defined by three dimensions (preparation of video consultation, video consultation process, and post-video consultation) and their corresponding items. Excellent consensus data was obtained; therefore, use is recommended by any healthcare professional who is going to utilize a video consultation, in order to manage it effectively.

2020

covid-19, consensus, telemedicine, Health care providers, Delphi method, videoconsultation

10.3390/ijerph17155396

Epidemiology and Health

Korean Society of Epidemiology

Medicine